Ticketing Expert is releasing a Multi-tenant Ticketing System, in which customers will get a subdomain. Under that subdomain, they will get a complete ticketing system.
The ticketing system features are listing below
Major features of the system
- 1. Department wise tickets
- 2. Private and Internal notes
- 3. Canned Responses
- 4. Import tickets from email using IMAP
- 5. Staffs to department assignment
- 6. Email notification for ticket opening and ticket reply
- 7. Multi language support
- 8. Ticket Tags
- 8. Permissions
- 9. KB and FAQs
If you purchase this software, you can set up the ticketing system and customers can order it. This system has two applications.
Central application is for ordering the tenant application, central application owner can manage tenants.
A tenant can set up a ticketing system,m for their use, admin of the tenant application can add staff, departments and customers.
Then customer’s of the tenant can open tickets. So multiple tenants will be there in the system.