★★★★★ 5/5
Ticketing Expert (SaaS) - Multi-Tenant Ticketing System
The SaaS version of the Ticketing Expert supports Multi tenancy. Super admin of the system can login from a central domain and can manage tenants. Tenants can subscribe to a plan set up by the super admin. During the order process, he could choose a subdomain he would like to use, and the ticketing system will be available on that sub domain for the tenant. But if the tenant would like to use the system on his own domain, that can be done too.
Overview
(In Demo url https://ticketing.support/ just subscribe to Trial and see the working in action)
Then the tenant can login as admin from the domain he chooses and can add staff, customers can sign up, and the customer can open tickets. tenants can set up departments, email templates, IMAP and SMTP etc. Each tenant’s system will be independent from others. We use one database per tenant.
Our plan system is flexible, you can set up day based plans, month based plans etc. Also you can set up prices in various currencies. It’s a lot more flexible.
Demo Details
Tenant admin login details
Tenantc 1
Tenant 2
On the tenant side, the admin can manage staff and users. Multiple tenants can use the system, each tenant will have a unique sub domain.
Central Admin Features
1) Gateway management
2) Order management
3) Invoice Management
4) Service Management
5) Tenant Management
2) Order management
3) Invoice Management
4) Service Management
5) Tenant Management
Tenant Side Features
1) Department wise tickets
2) Private and Internal notes
3) Canned Responses
4) Import tickets from email using IMAP
5) Staffs to department assignment
6) Email notification for ticket opening and ticket reply
7) Multi language support
8) Ticket Tags
9) Permissions
10) KB and FAQs
2) Private and Internal notes
3) Canned Responses
4) Import tickets from email using IMAP
5) Staffs to department assignment
6) Email notification for ticket opening and ticket reply
7) Multi language support
8) Ticket Tags
9) Permissions
10) KB and FAQs
We support following gateways at the moment.
1) Stripe
2) Paypal
3) Mollie
2) Paypal
3) Mollie
You can add any gateway you would like to use
Customers can do email campaigning too using the application. Customers can create email templates and schedule an email to the selected users.
$69
View license details
- Free support
- Future product updates